Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Customer Care Representative - Medical (temporarily remote in Nashville, TN area)
Job Code:2021-20-TN-003
Location:Nashville, TN
Status:Regular Full Time
  
Responsibilities:

As a Customer Care Representative - Medical, you will be responsible for performing collection activities on medical receivables.  You will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements.  In addition will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.  This position will require in office work for onboarding and training, then the position would be temporarily remote within the Nashville, TN area until further notice.


Primary Job Functions
•Communicate with debtors in regards to the repayment of their delinquent debt
•Achieve assigned goals (fee, postdate, liquidation, and/or consolidation applications taken- specified by line of business)
•Make required number of phone calls daily as determined by management
•Profile debtors and obtain financial information. Update demographic and financial information on each call
•Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements
•Perform skip tracing to locate debtors
•Use skip-tracing tools to locate the debtor in the most efficient manner
•Locate required number of skip accounts as determined by management
•Effectively communicate with third parties to obtain location information
•Profile accounts that are determined un-locatable or exhausted
•Ensure all accounts are worked within client standards and Federal regulations
•Maintain specified file of accounts per client standards
•Work within FDCPA, state regulations, department/division & PCNA Compliance Policies
•Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specification

Secondary Job Functions
•Maintain continuing education and training in industry career development
•Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, HIPAA, etc.
•Attend training sessions as directed by management
•Integrate information obtained through training sessions and policy changes into daily routines
•Other duties assigned as needed by management

***Notes***

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff will be notified and required to work from a Performant office location. Basic office equipment required to perform remote work is provided by the company.

 

Required Skills and Knowledge:
•High level of ability in multi-tasking and prioritizing workload.
•Must have flexibility and able to adapt to ever changing needs and requirements.
•MS Excel & Word skills.
•Able to meet aggressive daily, weekly, and monthly production and quality goals.
•Able to work flexible day, evening, and weekend hours as required.
•Good mathematical and analytical skills.
•Able to work efficiently independently and complete any/all workload as assigned by department management.
•Strong communication in both verbal & written business language skills.
•Responsible, dependable, conscientious, detail oriented and reliable.

Physical Requirements:

**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff will be notified and required to work from a Performant office location. Basic office equipment required to perform remote work is provided by the company.

•Sit/stand/walk 8-12 hours/day
•Lift/carry/push/pull under and over 10 lbs. occasionally
•Keying frequently, handling, reaching, fine manipulation
 
Education and Experience:
•High School Diploma or GED
•Minimum of 6 months collections experience preferred
•Knowledge of federal and state regulations governing collections including FDCPA, Privacy Act and FCRA

Other Requirements:

•Must submit to and pass pre-hire background check, as well as additional checks throughout employment
•Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
•Must submit to and pass drug screen pre-employment (and throughout employment).
•Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
  
Visa sponsorship is not available.

Job Profile is subject to change at any time.

EEO/AA/M/F/Disabled/Vet 
Performant Financial Corporation is an Equal Opportunity Employer. 
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. 
 
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