Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Healthcare Coordination of Benefits (COB) Analyst
Job Code:2022-50-R-126
Location:United States - Remote
Status:Regular Full Time
Pay Range:21.00-22.00
  
Responsibilities:
We are seeking highly skilled, talented eligibility analysts with strong knowledge of healthcare eligibility, medical terminology, eligibility validation practices, Coordination of Benefits and Third Party Liability (COB/TPL), proven ability to gather information, answer questions, and resolve primacy issues through coordination of benefits when multiple forms of coverage are available; and communicate effectively with carriers to update validated eligibility records and primacy. 

As a Healthcare Coordination of Benefits Analyst, you will review assigned pre-pay or post-pay records, investigate coverage, and determine primacy to maximize revenue for our client’s recovery programs with responsibilities to include, but not limited to:
 
Essential Duties
•Review eligibility and other documentation to verify current payer order of benefits.
•Leverage your knowledge and expertise in COB/TPL to review eligibility, investigate the policy coverage to determine proper order of benefits and answer questions and/or provide information that will bring to successful payment or other appropriate account action.
•Ability to identify trends from payer data in order to isolate policy details to process appropriately per client and business needs.
•Contact Healthcare Insurance carriers, employers, and/or providers regarding eligibility discrepancies.
•Educate Healthcare Insurance carriers, employers, and/or providers on the Coordination of Benefits rules.
•Analyze and understand written communication from insurance companies including explanation of benefits (EOBs)
•Support internal groups or functions with gathering and interpretation of the eligibility work to develop knowledge base and understanding of key concepts and terminology in healthcare eligibility.
•Effectively follow and contribute to continuous improvement of scripts, guidelines and other tools provided to have professional conversations with Healthcare Insurance carriers, employers, and/or providers
•Efficiently and diligently work through assigned inventories to meet productivity metrics assigned by management.
•Leverage your knowledge and expertise to research various scenarios that will bring successful resolution and payment (e.g., eligibility research and claims appeals)
•Initiate applicable action and documentation based upon insurance carriers selected 
•Update company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, as well as account status updates as applicable
•Arrives to work on-time, works assigned schedule, and maintains regular good attendance.
•Follows and complies with company, departmental and client program policies, processes, and procedures.
•Responsible for utilizing resources to ensure compliance with client requirements, HIPAA, as well as applicable federal or state regulations.
•Successfully completes, retains, applies, and adheres to content in required training as assigned.
•Consistently achieves or exceeds established metrics and goals assigned, including but not limited to, production and quality.
•Completes required processes to obtain client required clearances as well as company regular background and/or drug screening; and successfully passes and/or obtains and maintains clearances statuses as a condition of employment. (note: client/government clearance requirements are not determined or decisioned by Performant.)
•Demonstrates Performant core values in performance of job duties and all interactions.
•Correct areas of deficiency and oversight received from quality reviews and/or management.
•Work overtime as may be required and pre-approved by management.
•Performs other duties as assigned.

*Notes:
All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff will be notified and required to work from a Performant office location. Basic office equipment required to perform remote work is provided by the company.
Required Skills and Knowledge:

•Knowledge and experience with Healthcare, medical terminology, and medical coding, preferably in a role generating, auditing, recovery and/or researching the same.
•Experience with Medicaid, Coordination of Benefits and Third Party Liability.
•Proven ability to gather and interpret Explanation of Benefits (EOB) to answer questions and resolve primacy issues.
•Ability to communicate professionally and effectively with providers, carriers, beneficiaries and other audiences regarding eligibility and/or Coordination of Benefits (COB). 
•Proven ability to gather and interpret Explanation of Benefits (EOB) and answer questions and resolve issues with payment.
•Proven ability to research coverage on online payer portals.
•Protected patients’ privacy, understands and adheres to HIPAA standards and regulations.
•Remarkable interpersonal and communication skills; ability to listen, be succinct and demonstrate positive customer service attitude.
•Self-motivated and thrives in a fast-paced business operations department performing multiple tasks cohesively, with keen attention to detail.
•Proficiency using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset.
•Ability to apply knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, individual coaching, etc.).
•Ability to follow process, procedures, and regulations in the workplace.
•Ability to effectively perform work independently and work cooperatively with others to promote a positive team environment.
•Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, processes.
•Ability to consistently perform job responsibilities.
•Ability to obtain and maintain client required clearances as well as pass company regular background and/or drug screening.

Additional Requirements:

•Ability to obtain and maintain client required clearancesas well as pass company regular background and/or drug screening.

•Completion of Teleworker Agreement upon hire, andadherence to the Agreement (and related policies and procedures) including, butnot limited to: able to navigate computer and phone systems as a user to workremote independently using on-line resources, must have high-speed internetconnectivity, appropriate workspace able to be compliant with HIPAA, safety& ergonomics, confidentiality, and dedicated work focus without distractionsduring work hours.

Physical Requirements:

**NOTE: Must be able to meet requirements for andperform work assignments in accordance with Company policies and expectationson a home remote basis (and must meet Performant remote-worker requirements)until at which time staff may be notified and required to work from aPerformant office location on an ad-hoc or periodic basis.

Basic office equipment required to perform remote workis provided by the company.

•Job is performed in a standard busy office environmentwith moderate noise level (or may be home-office setting subject to Companyapproval and Teleworker Agreement), sits at a desk during scheduled shift, usesoffice phone or headset provided by the Company for calls, making outboundcalls and answering inbound return calls using an office phone system; views acomputer monitor, types on a keyboard, and uses a mouse.

•Reads and comprehends information in electronic(computer) or paper form (written/printed).

•Sit/stand 8 or more hours per day; has the option tostand as needed while on calls; reach as needed to use office equipment.

•Consistently viewing a computer screen and typesfrequently, but not constantly, using a keyboard to update accounts.

•Consistently communicates on the phone as requiredprimarily within the department and company and may include client contacts orother third-party depending on assignment with account holders, may dialmanually when need or use dialer system; headset is also provided.

•Occasionally lift/carry/push/pull up to 10lbs.














 
Education and Experience:
•High School diploma or GED. Relevant college courses or certification a plus.
•Minimum 2 years of directly relevant progressive experience in Healthcare with a focus including but not limited to claims, billing, membership, enrollment, eligibility, customer service and/or call center demonstrating depth of knowledge and capability required for the position.
•12 months direct experience in COB, TPL, Reclamation and/or Recovery is preferred.

Other Requirements:

Performant is a Government contractor and subject tocompliance with client contractual and regulatory requirements, including butnot limited to, Drug Free Workplace, background requirements, and clearances(as applicable).

•Must submit to and pass pre-hire background check, aswell as additional checks throughout employment.

•Must be able to pass a criminal background check; mustnot have any felony convictions or specific misdemeanors, nor on state/federaldebarment or exclusion lists.

•Must submit to and pass drug screen pre-employment (andthroughout employment).

•Performant is a government contractor. Certain clientassignments for this position requires submission to and successful outcome ofadditional background and/or clearances throughout employment with the Company.

 

Employment VISA Sponsorship is not available for thisposition

Job Profile is subject to change at any time.

EEO

Performant Financial Corporation is an Equal OpportunityEmployer.

Performant Financial Corporation is committed tocreating a diverse environment and is proud to be an equal opportunityemployer. All qualified applicants will receive consideration for employmentwithout regard to race, color, national origin, ancestry, age, religion,gender, gender identity, sexual orientation, pregnancy, age, physical or mentaldisability, genetic characteristics, medical condition, marital status,citizenship status, military service status, political belief status, or anyother consideration made unlawful by law.