Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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IT Computer Set-up Specialist I (Contingent Worker Assignment)
Job Code:2021-10-4-007
Location:San Angelo, TX
Status:Agency/Temp
  
Responsibilities:

Note: This is a Temporary Contingent Worker assignment opportunity in our San Angelo, Texas office.


As Network and PC Specialist I, you will provide hardware and software technical support for PCs and LANs, which includes supporting and maintaining installation and configuration on all desktop hardware/software products and Personal Computers. In addition, provide support for Avaya traditional and IP Telephony, PBX, and Contact Center solutions as well as Help Desk support for all end users handling issues related to these systems and applications.

Essential duties:

• Configures and installs both desktop and server software products.
• Perform operating system and application software upgrades on both desktop systems and servers.
• Configures, builds, installs, maintains and repairs all PCs.
• Prepares and coordinates issuance/return (or shipment and return shipment) of equipment to/from end users. 
• Maintains inventory and property management records.
• Perform other incidentals and related duties as required and assigned based upon volume of work in the department.


*Note - All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.
Required Skills and Knowledge:

• The ability to install both PC equipment and desk-top software products
• Strong work ethic with high attention to detail
• Excellent written and verbal communication skills
• Proven team building capabilities
• Ability to grasp, comprehend and use a variety of technologies
• Demonstrated high initiative and goal oriented
• Ability to manage time and resources effectively
• Ability to manage multiple priorities across boundaries
• Ability to manage projects working after hours
• Excellent leadership abilities

Additional Requirments:

•Ability to obtain and maintain client required clearances as well as pass company regular background and/or drug screening.

•Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.

Physical Requirements:

**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff may be notified and required to work from a Performant office location on an ad-hoc or periodic basis.

Basic office equipment required to perform remote work is provided by the company.
•Job is performed in a standard busy office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
•Reads and comprehends information in electronic (computer) or paper form (written/printed). 
•Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.
•Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
•Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
•Occasionally lift/carry/push/pull up to 10lbs.
Education and Experience:

• 1+ years of IT/PC set-up experience
• 1+ years experience in applications and computer troubleshooting support / customer service
• Bachelor’s degree or equivalent combination of education and applicable experience required


Other Requirements:

Performant is a Government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and clearances (as applicable).
•Must submit to and pass pre-hire background check, as well as additional checks throughout employment.
•Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
•Must submit to and pass drug screen pre-employment (and throughout employment).
•Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
  
Employment VISA Sponsorship is not available for this position

Job Profile is subject to change at any time.

EEO 
Performant Financial Corporation is an Equal Opportunity Employer. 
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. 

NO AGENCY SUBMISSIONS WITHOUT PERFORMANT AUTHORIZED AGENCY AGREEMENT AND APPROVED PERFORMANT JOB ORDER