Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Healthcare Billing & Recovery Agent "Specialty Recovery"
Job Code:2021-50-HUB-006
Location:United States - Remote (multiple locations)
Status:Regular Full Time
Available for hire Teleworking in the following area locations:  Florida (Sunrise/Broward County), Texas (San Antonio/Dallas/Houston/San Angelo), Illinois (Chicago), California (Lathrop/Stockton/Manteca), Georgia (Atlanta), Oklahoma (Oklahoma City), Tennessee (Nashville).

Performant is a market leader that recovery services for healthcare.  We’re more than brick and mortar – we are about helping people. It’s a dynamic, fast-paced and fun workplace like a start-up, but with the backing of a profitable public company with a history of growth.

We are looking for highly-skilled, talented medical billing  and collections specialists with strong knowledge of medical claim billing, forms UB04, UB05 and CMS 1500, medical terminology and medical coding, Coordination of Benefits and Third Party Liability (COB/TPL) and procedural challenges regulations; experienced in generating or auditing medical claims and billing; proven ability to gather and interpret Explanation of Benefits (EOB) to answer questions and resolve medical billing issues; and communicate effectively with carriers to recapture payments. 

As a Healthcare Billing and Recovery Agent you will be assigned client carrier accounts with responsibilities to include, but not limited to:

•Contact Healthcare Insurance carriers and/or providers regarding improperly paid claims
•Educate Healthcare Insurance carriers and/or providers on their obligation to pay
•Ability to analyze and understand written communication from insurance companies including explanation of benefits.
•Support internal groups or functions with gathering and interpretation of the billing and collections work to development with knowledge base and understanding of key concepts and terminology in healthcare billing and claims
•Effectively follow and contribute to continuous improvement of scripts, guidelines and other tools provided to have professional conversations with Healthcare Insurance carriers and/or providers
•Efficiently and diligently work through assigned inventories to meet productivity metrics assigned by management.
•Leverage your knowledge and expertise to research Coordination of Benefits or underpayments and  answer questions and/or provide information that will bring to successful resolution and payment
•Initiate applicable action and documentation based upon provider/insurance carriers selected 
•Updates company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, payment commitments, as well as account status updates as applicable
•Arrives to work on-time, works assigned schedule, and maintains regular attendance
•Follows and complies with company and departmental policies, processes and procedures
•Responsible for utilizing resources to ensure compliance with client requirements, HIPAA, as well as applicable federal or state regulations
•Successfully completes, retains, applies and adheres to content in required training as assigned 
•Consistently achieve or exceed established metrics and goals assigned
•Demonstrates Performant core values in performance of job duties and all interactions
•Correct areas of deficiency and oversight received from quality reviews and/or management
•Performs other duties as assigned.

*Note - All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.
Required Skills and Knowledge:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills and abilities required:

•Knowledge and experience with medical claim billing procedures, medical terminology and medical coding
•Familiarity with information in the UB04/UB05 and CMS 1500 billing forms
•Experience with Coordination of Benefits and Third Party Liability and Procedural Challenge regulations
•Proven ability to gather and interpret Explanation of Benefits (EOB) and answer questions and resolve issues with payment
•Communicate professionally and effectively with providers, insurance carriers and third party agencies regarding mistaken payments 
•Experience in handling health insurance collections, including Medicare and Medicaid claims
•Protected patients’ privacy, understands and adheres to HIPAA standards and regulations 
•Interpersonal and communication skills; ability to listen, be succinct and demonstrate positive customer service attitude
•Capacity to share knowledge and educate others on healthcare billing and collections in relation to terminology, procedures, and related information
•Self-motivated and thrives in a fast-paced office environment performing multiple tasks cohesively, with keen attention to detail
•Proficiency using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset.
•Ability to follow process, procedures and regulations in the workplace.
•Ability to effectively perform work independently, and work cooperatively with others to promote a positive team environment.
•Capable of adapting quickly and transition effectively to changing circumstances, assignments, programs, processes.
•Ability to consistently perform job responsibilities.
•Possess a personality type that is ethical, friendly, hard-working and proactive.

Additional Requirments:

•Ability to obtain and maintain client required clearances as well as pass company regular background and/or drug screening.

•Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.


Physical Requirements:

Available for hire Teleworking in the following area locations:  Florida (Sunrise/Broward County), Texas (San Antonio/Dallas/Houston/San Angelo), Illinois (Chicago), California (Lathrop/Stockton/Manteca), Georgia (Atlanta), Oklahoma (Oklahoma City), Tennessee (Nashville)

**NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements) until at which time staff may be notified and required to work from a Performant office location on an ad-hoc or periodic basis.

Basic office equipment required to perform remote work is provided by the company.
•Job is performed in a standard busy office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
•Reads and comprehends information in electronic (computer) or paper form (written/printed). 
•Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.
•Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
•Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
•Occasionally lift/carry/push/pull up to 10lbs.
Education and Experience:

•Minimum 2 years of medical billing and collection experience demonstrating depth of knowledge and capability required for the position. 
•High School diploma or GED

Other Requirements:

Performant is a Government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and clearances (as applicable).
•Must submit to and pass pre-hire background check, as well as additional checks throughout employment.
•Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
•Must submit to and pass drug screen pre-employment (and throughout employment).
•Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
Employment VISA Sponsorship is not available for this position

Job Profile is subject to change at any time.

Performant Financial Corporation is an Equal Opportunity Employer. 
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.