Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Recovery Associate
Job Code:2021-35-4-001
Location:San Angelo, TX
Status:Regular Full Time
The Recovery Associate offers programs to borrowers while gathering information about their financial situation to match them with an appropriate solution in regards to their consumer purchases. This position requires collections and negotiations with borrowers as necessary.

• Work from scripts
• Negotiate with borrowers to collect delinquent accounts
• Accurately complete the collection process for clients
• Adhere to all industry standards
• Manage and prioritize prospective pipeline and follow-up during appropriate time frames to initiate and close delinquent accounts
• Meet or exceed individual and team goals
• Perform other incidental and related duties as required and assigned
Required Skills and Knowledge:

• Negotiation and persuasion skills
• Easily adapt to rapid change
• Excellent communication skills and phone presence
• Impeccable work ethic
• Ability to stay focused in a team structured call center environment
• Time management and organizational skills
• Demonstrate a high level of professionalism
• Ability to multi-task and exercise sound judgment
• Ability to work independently as well as in a team environment

Physical Requirements:

• Sit/stand/walk 8-12 hours/day
• Lift/carry/push/pull under and over 10lbs occasionally
• Keying frequency, handling, reaching, fine manipulation
Education and Experience:

• At least 12 months current related work experience in industries such as debt collections, investigation skills, skip tracing, call center background, outside sales, loan servicing, finance, banking or customer service.
• High school diploma or GED

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.