Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Desktop & PC Specialist
Job Code:2018-10-1A-033
Location:Livermore, CA
Status:Regular Full Time
As a Desktop & PC Specialist you will work under direct/close supervision to perform routine tasks to aid in the ongoing support and maintenance of the company's desktop/PC systems. Receives work direction from manager or higher level staff on work priorities and daily assignments.

• Provides support to maintain and repair internal personal computers and related systems software and hardware, including e-mail, printing, wireless and wired network connectivity, phones, and VPN.
• Installs software and peripherals.
• May work on simple applications.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• May troubleshoot basic hardware problems.
• May perform LAN/hard disk backups.
• Assists with end-user routine questions and problems.
• Perform troubleshooting over the phone and being able to remote into a device 
• Resolve malware and virus issues. 
• Image, configure and deploy PCs. 
• Must be able to work some overtime as needed and/or without advance notice. 
• Able to work Saturdays and other shifts as needed.
• Additional responsibilities may be assigned, as required, by management.

Required Skills and Knowledge:

• Requires basic understanding of desktop/PC systems and related software 
• Basic knowledge of Local Area Network technology preferred
• Good verbal and written communication skills  
• Strong work ethic with high attention to detail 
• Strong customer service skills

Physical Requirements:

• Some lifting up to 40 pounds may be required
• Considerable standing and/or walking around facilities, as well as kneeling, stooping, crawling, climbing as required
• Use of PCs, various desk-top software products and LAN
• Repetitive use of right/left feet/hands
• High Keying frequency, handling, reaching, fine manipulation
Education and Experience:

• High School diploma, GED, or equivalent
• ITIL Foundations course preferred
• Requires minimum of 1-3 years work experience in support of Windows based PCs in a LAN environment

Performant Financial Corporation is an Equal Opportunity/Affirmative Action Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.