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Healthcare Operations Support Specialist (SCA)
Job Code:2018-50-4-008
Location:San Angelo, TX
Status:Regular Full Time
  
Responsibilities:
The Healthcare Operations Support Specialist is assigned re-pricing, email and report monitoring for clients and is responsible for ensuring appropriate action is taken.  This position supports short and long term operational/strategic business initiatives, working closely with the business units and the audit teams as well as other team members to ensure on time deliverables.
  • Monitors internal and external reports and take specific actions based on the information
  • Responds to client correspondence and email request for information
  • Maintains provider information
  • Re-prices claims using client contracts and systems
  • Creates, documents, and modifies processes for new and existing clients as needed
  • Participates in special ad hoc projects and program initiatives as assigned
  • Contributes to team effort by completing assigned projects on time
  • Receives feedback and adjusts work priority as necessary
  • Performs other duties as assigned
Required Skills and Knowledge:
       
  • Outstanding written and verbal communication skills
  • Good critical thinking, questioning, and listening skills; excellent attention to detail
  • Problem-solving and task management skills
  • Time management skills for managing multiple tasks simultaneously, while completing work within allocated time frames
  • Ability to handle changing situations and work within a diverse group
  • Strong Microsoft Office suite knowledge
  • Ability to work independently but also as a member of a team.
  • Ability to meet objectives with minimal supervision
  • Strong technical skills is desired
  • Ability to work effectively with diverse teams is desired

        Physical Requirements:

  • Sit/stand/walk 8-12hr/day
  • Lift/carry/push/pull under and over 10lbs occasionally
  • Keying frequency, handling, reaching, fine manipulation
Education and Experience:

  • High School Diploma/GED or equivalent work experience
  • Some college preferred
  • Health care data analysis experience including gathering and documenting requirements for projects of all sizes a plus
  • Experience using Microsoft Excel and other Microsoft Office applications