Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Manager, Human Resources (Premiere Credit sites)
Job Code:2018-10-PCNA-001
Location:Indianapolis, IN or Nashville, TN
Status:Regular Full Time
  
Responsibilities:
Through leadership and direct functional support, the Human Resources Manager leverages the Corporate HR infrastructure and tools and has responsibility for applying well-rounded HR experience and skills to support our Indianapolis, IN and Nashville, TN business groups.  Make an impact on HR service delivery through innovative approaches, with focus on our most valuable asset - our people.

In this position, you will exercise the usual authority of a site human resources manager related to business support needs and issues that may arise in employee life-cycle including, but not limited to, staffing, performance management, coaching, training, development, and recommendations for promotions, job and compensation reviews and terminations. Ensures procedures and assigned staff are in compliance with contract requirements, federal, state, and local regulations, and company policy. 

•Provides full cycle Human Resources support to assigned locations and business groups. 
•Effectively handles routine and complex employee relations matters, performance management, disciplinary actions, terminations, investigations, conflict mediation, and coaching of employees and managers in a variety of situations.
•Deploys recruitment strategies to successfully meet staffing plans, and support organization changes and talent management needs. May collaborate with or oversee recruiter(s) supporting assigned client group(s). 
•Provides functional, operational support for HR staff at all levels. Provides coverage and backup support for other locations and business groups as needed. 
•Provides coaching and guidance to management regarding employee actions by researching and collaborating with the HR management team. Contributes to the  development, and update of policies, procedures, methods and guidelines. Communicates and reinforces understanding and interpretation of, as well as accountability for adherence to company policies and procedures.
•Collaborates with HR management team and to contribute to the development, continuous improvement and implementation of policies, procedures, workflow, programs, and other HR initiatives. May lead or co-lead projects.
•Provides an objective HR and business perspective to managing business concerns across all levels and functions.
•Collaborates with the Corporate subject matter experts and team for effective handling of leave of absence activity;
•Ensures successful completion of compliance training and other required activities of assigned locations and groups.
•Effectively uses technology for HR workflow and to support assigned groups.
•Performs other related duties as required or requested.
•Adheres to all company, departmental and client policies, procedures and requirements. Maintains clearances and licenses as required for position based upon assignment. 
•Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.
•Represents the company in the community, demonstrating a commitment to established vision and values. Actively promotes the company brand in business development and employee recruitment efforts.
 
Other duties and responsibilities as assigned to meet business needs
Required Skills and Knowledge:

•Proven ability to apply depth and breadth of knowledge of employee relations, employment law, and other areas of HR program principles, best practices, legal and regulatory requirements to successfully drive resolution to employee matters, change management, and manage HR programs.
•Understanding of Service Contract Act highly desired.
•Solid technical skills and competency working with various HRIS platforms (Workday experience highly desired). Intermediate skills in MS Office applications (Excel, Word, Outlook, PowerPoint).
•Good understanding of basic project coordination principles and tools, and ability to effectively lead small projects or initiatives.
•Excellent written, oral, and interpersonal communication skills. 
•Superior organizational and time management skills with the ability to multi-task, set priorities, and meet deadlines.
•Ability to apply strong investigative and analytical skills to resolve complex issues, identify root causes and trends and develop recommendations.
•Proven ability to work independently and in cross-functional teams with employees at all levels in the organization.
•Demonstrated ability to maintain confidentiality with highly sensitive information with tact and diplomacy.
•Demonstrated ability to provide excellent customer service, collaborate effectively and maintain a positive attitude in fast paced, dynamic environment.
•Ability to understand the business and its objectives to serve as an effective partner.
•Ability to lead by example and provide day-to-day functional support at all levels.
•Effective listening skills with the ability to develop and deliver compelling, persuasive directions. 
 
Physical Requirements
•Performs duties in a busy standard office environment with moderate noise level.
•Sits or stands at a desk during scheduled shift, reaching as needed to use office equipment.
•Makes and returns calls using an office phone system.
•Views a computer monitor, types on a keyboard and uses a mouse.
•Reads and comprehends information in electronic (computer) or paper form (written/printed).
•Types frequently, but not constantly, using a keyboard and mouse.
•Occasionally lifts/carries/pushes/pulls up to 10 pounds.
•Work full-time on-site and as needed to meet business needs
•Ability to travel as needed to support business needs. Generally less than 10%; however, may be 25-50% if scope of position includes support for multiple sites: 
 
Education and Experience:
•Bachelor’s degree in Business, Management, Finance, Human Resources or related field; or equivalent combination of education and experience.
•PHR/SPHR desired, but not required.
•Ability to obtain clearances as required by contract assignment.
•Depth and breadth of HR experience, generally 5 years or more, in a progressive professional Human Resources Manager or Sr. Human Resources Manager position, that includes responsibility for employee relations; staffing and responsibility for policies, programs and procedures.
•Experience managing exempt professional HR staff.
•Experience with the application of federal and state employment and leave laws and how they work together. 
•Experience providing assessment, advice, and resolution of complex employee relations matters.
 


The statements included in this job profile indicate, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. This document is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of workers assigned to this position Other duties may be required, and the statements included are subject to change at any time. This document is not a contract for employment.

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration protected by law. Performant will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Employment Visa Sponsorship is not available for this position and authorization to work in the United States is required prior to employment. 
Remote work/relocation assistance is not available for this position.

Drug/Alcohol Free Workplace:
Performant Financial Corporate is committed to maintaining a Drug and Alcohol Free Workplace. Candidates that have been offered employment will be required to submit and successfully pass a drug and alcohol screening. Drug and alcohol screening for current employees may be performed in certain circumstances in accordance with company policy and applicable laws. 

Background and Credit Checks:
Performant Financial Corporation will procure a background criminal and credit history report on you in connection with your application for employment as allowed under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of your authorization and, if you are hired or engaged by Performant Financial Corporation, throughout your employment or contract period.

Agency Submissions:
Performant Financial Corporation does not accept unsolicited agency resumes. Please do not forward resumes to Performant employees. Performant Financial Corporation is not responsible for any fees related to unsolicited resumes.