Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Sales Service Representative
Job Code:2018-80-4-033
Location:San Angelo, TX
Status:Regular Full Time
Under close supervision, initiates outbound phone calls to current and/or prospective clients to meet the assigned client’s business needs such as to acquire new accounts and grow customer base, increase specific market penetration, or increase installed base sales volume through up-selling or introduction of new products or services. Qualifies prospective customers and records sales prospecting and call activity in computer-based tracking systems.

Performs the following duties specific to program assignment and in accordance with client:
•Initiates calls to current and/or potential clients by following established  scripts and procedures. 
•Promotes and sells products and services of company. 
•Documents and tracks account activity using a computer system. 
•Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in applicable situations.

The statements above indicate, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent.  This document is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of workers assigned to this position Other duties may be required, and the statements below are subject to change at any time. This document is not a contract for employment.
Required Skills and Knowledge:
•Excellent phone manner and professionalism. 
•Strong ability to actively listen and communicate product options. 
•Friendly, upbeat and positive attitude. 
•Ability to multi-task and make quick decisions. 
•Demonstrated ability to follow instructions. 
•Comfortable with technology and adapts to new systems and tools quickly. 
•Excellent written and verbal communication skills. 
•Demonstrated ability to service customers with courtesy and professionalism at all times.

Physical Requirements
•Performs duties in a busy standard office environment with moderate noise level.
•Sits or stands at a desk during scheduled shift, reaching as needed to use office equipment.
•Makes and returns calls using an office phone system; 
•Views a computer monitor, types on a keyboard and uses a mouse. 
•Reads and comprehends information in electronic (computer) or paper form (written/printed). 
•Types frequently, but not constantly, using a keyboard and mouse. 
•Occasionally lifts/carries/pushes/pulls up to 10lbs

Education and Experience:
Some experience, generally 1-2 years, incustomer service, call center or inside sales environment. 
High School Diploma or equivalent.
Performant Financial Corporation is an Equal Opportunity Employer.
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration protected by law. Performant will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.
Employment VISA Sponsorship is not available for this position and authorization to work in the United States is required prior to employment. Remote work is not an option; however, relocation benefits may be available.

Drug/Alcohol Free Workplace:
Performant Financial Corporate is committed to maintaining a Drug and Alcohol Free Workplace. Candidates that have been offered employment will be required to submit and successfully pass a drug and alcohol screening. Drug and alcohol screening for current employees may be performed in certain circumstances in accordance with company policy and applicable laws. 

Background and Credit Checks:
Performant Financial Corporation will procure a background criminal and credit history report on you in connection with your application for employment as allowed under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of your authorization and, if you are hired or engaged by Performant Financial Corporation, throughout your employment or contract period.

Agency Submissions:
Performant Financial Corporation does not accept unsolicited agency resumes. Please do not forward resumes to Performant employees. Performant Financial Corporation is not responsible for any fees related to unsolicited resumes.