Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Production Operations Trainer
Job Code:2018-80-4-020
Location:San Angelo, TX
Status:Regular Full Time

The Production Operations Trainer is responsible for conducting initial and ongoing operational training for assigned division staff across all clients and services. In addition, this position partners with management to identify needs for and to create and/or revise training content, materials and/or processes based upon changing client requirements, internal business needs and/or continuous improvement. 

Essential Duties:
-Maintain in-depth knowledge and requirements regarding multiple business segments and remain cognizant of ongoing and sometimes rapid changes.
-Regularly works assigned accounts in designated focus area as directed by management to maintain current skills and applied knowledge of client program transaction/call workflow details and maintain credibility with operational staff. Demonstrates program knowledge and expertise by consistently achieving productivity and quality measures based upon assignment. Volume of account activity in any given week or month will vary based upon training classes and activities. 
-Maintain understanding of client and legal regulatory and compliance requirements.
-Coordinates and delivers initial training, as well as ongoing training as required for periodic refreshers, performance improvement, new or modified processes, tools and procedures, etc. 
-Partners with PTI management, as well as client contacts and/or internal cross-functional resources as required to develop, modify, deliver, and evaluate operational training content and materials.
-Reviews divisional, focus group, team, and employee level operational reports and statistics, and on-the-floor observations to identify trends of activity that may benefit from additional training, modifications to training, or process, procedure or policy improvement opportunity with the objective of maximizing efficiency, quality and overall operational results. 
-Conducts follow-up interview/audits of employees for the purpose of obtaining information relating to development and training needs.
-Analyzes workflow and production processes and seeks adjustments or training to optimize efficiencies.
-Advises management of operational knowledge/training gaps, staff development issues, and other observations and areas of opportunity that may involve operations training.  Partners with management on training action plans to address needs and opportunities.
-Works on issues where analysis of situations or data requires an in-depth knowledge of client needs, organizational objectives, as well as an understanding of company operating policies and procedures.  
-Assures adherence to budgets, timing, schedules, work plans and performance requirements.  
-Regularly interacts with management at all levels.  Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations and without damage to the relationship.
-Identifies and replicates best practices.

Non-Essential Duties:
-Perform other incidental and related duties as assigned to meet business needs.
Required Skills and Knowledge:
-Excellent, verbal, written and interpersonal communication.
-Must possess exceptional classroom facilitation, communication, training, and stand-up presentation skills. 
-Solid expertise in adult learning principles, coaching techniques, presentation methods and tools for classroom, or online training programs. 
-Must possess the applicable industry business knowledge to earn credibility and the capability to form strong client relationships. 
-Ability to rapidly comprehend and teach new information
-Ability to interact effectively within the division, cross-functionally, and with client contacts from support level through senior management. 
-Ability to deliver effective constructive feedback and guidance so as to promote positive and effective knowledge transfer and skill-building. 
-Strong business acumen - understand the business and its objectives to serve as an effective partner
-Rapidly change priorities in a dynamic and complex environment while maintaining a positive attitude.
-Self-motivated with excellent judgement and ability to work independently to drive results to achieve objectives.
-A track record of personal accountability, strong ethics, integrity, and maintaining confidential information
-Builds credibility and trust
-Proven organizational skills with attention to detail.
-Leads by example
-Strong consultative skills and ability to work in a team environment.
-Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships at all levels.

Physical Requirements:
Job is in a busy standard office environment with moderate noise level, sits at a desk during scheduled shift, uses office phone system; views a computer monitor, types on a keyboard and uses a mouse. Reads and comprehends information in electronic (computer) or paper form (written/printed).
-Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; stands while delivery training in classroom setting; reach as needed to use office equipment
-Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard 
-Communicates on the phone; head-set is also provided
-Occasionally lift/carry/push/pull up to 10lbs.
Education and Experience:
-High School Diploma or equivalent
-Degree in business or education, or equivalent combination of education and practical experience
-A self-starter who has a minimum of 3 experience delivering a variety of business training in classroom and 1:1 settings
-Minimum of 1 year experience in a role with similar scope 
-Experience in financial services environment; specific Performant industry experience preferred

Other Requirements:
-Performant is a government contractor and has specific client requirements.
-Must submit to and pass background check. Must not have any Federal or State liens resulting from County, State or Federal tax issues.  Must not have any current defaulted student loans.
-Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors.
-Must submit to and pass drug screen.
-Certain client assignments for this position may require submission to and successful outcome of additional background and/or clearances throughout employment with the Company

Due to clearance requirements, work visa sponsorship is not available.
Job Profile is subject to change at any time.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performant Financial Corporation is an Equal Opportunity Employer. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.