Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Account Resolution Specialist - Full Time
Job Code:2019-20-3-002
Location:Grants Pass, OR
Status:Regular Full Time

Career Opportunity for the motivated high performer looking for more than just a job!

Start your first career, or a new career, with a company that is dynamic, fast-paced and fun like a start-up, but with the backing of a profitable public company with a history of growth.

Performant is a market leader that delivers analytics, audit and recovery services for healthcare, government and student loans.  We’re more than brick and mortar – we are about helping people.

*Our customer service approach helps borrowers with loan resolution options, which also helps the success of our business and our clients.
*Our employee programs support the success of our staff.
*We give back to our communities by supporting local youth, events, and charities.

As an Account Resolution Specialist you will be assigned accounts with a client focus to:

*Locate and contact account holders with defaulted accounts;
*Communicate and educate account holders on all available options to resolve their current account status; and
*Initiate applicable action and documentation.

Why you’ll want to join

*You want to make a difference for yourself and others.
*You’re not looking for a job, you want a career – we value promoting from within.
*You learn quickly and are adaptable – we provide paid training.
*You want to earn more than just a base wage – we pay an hourly base rate, but pay for performance through bonus programs.
*You’re not afraid to work hard and enjoy the challenge to being a top producer.
*You are committed to excellence in all you do – quality and reliability are part of our core values.
*Work-life balance is important to you – we offer flexible schedules and overtime is not required in this position
*You want to be part of a team that works hard and celebrates achievement - People are the key to our success. 

Performant offers a competitive benefits package:

*Core health benefits- Medical, Dental and Vision
*Company-paid Life and AD&D
*Other health benefit programs include supplemental Life, AD&D, short-term and long-term disability, *Accident and Critical Illness, Identity Theft, and Flexible Spending Accounts
*Employee Assistance Plan
*Health Advocate Services
*Beyond Work discount products and services
*Additional benefit programs
*11 paid holidays
*Paid sick leave
*Paid vacation
*401K program
*Restricted Stock Incentive programs

Expand your skills and knowledge base while your earnings reflect the skills and effort you put into your job, as you will join a motivated team that makes things happen.

Bring your drive, strong interpersonal communication and basic office technology skills, and your ability to learn and adapt quickly to our team.  If you share our commitment to high performance, quality, reliability, and continuous improvement with keen understanding that it’s all about people, then you’ll fit right in!

See below for more details about the opportunity. If this describes you and what you are looking for, then apply today!

The Account Resolution Specialist is assigned accounts with a client focus, which may change from time to time. The focus of the position is to locate and contact our client’s account holders with defaulted accounts, communicate and education account holders on all available options, and initiate applicable action and documentation.  Specific processes and procedures for the position will be dependent upon individual client assignment.

Primary Duties

*Learns, understands and appropriately applies various client and account type programs, as well as regulatory requirements and rules.
*Uses references, other leads and a variety of company approved computer-based tools to locate good account holder contact information.
*Updates company systems with clear and accurate information such as contact and updated demographic information, notes from contact dialog and attempts, arrangements make with account holders, as well as account status updates as applicable.
*Effectively follows scripts and other tools provided to share programs with borrowers and gain agreement to a course of action and arrangement.
*Initiates activity based upon arrangement with account holder; follows-up and follows through accordingly to ensure documentation and activity is on-time and accurate in accordance with policies and procedures to achieve required results.
*Escalates situations outside guidelines to supervisor.
*Arrives to work on-time, works assigned shift(s), and maintains regular attendance. May work an alternate schedule to include up to 4 hours on a Saturday from time to time upon approval.
*Follows and complies with company and departmental policies, processes and procedures.
*Responsible for utilizing resources to ensure compliance with client requirements as well as applicable federal or state regulations.
*Successfully completes, retains, applies and adheres to content in required training as assigned including, but not limited to, production training, FDCPA, information security, anti-harassment and other compliance and policy/ procedure trainings.
*Consistently achieve or exceed established productivity metrics and goals assigned.
*Demonstrates Performant core values in performance of job duties and all interactions.
*Correct areas of deficiency and oversight received from quality reviews and/or management.

Other Duties

*Performs other duties as assigned.

Required Skills and Knowledge:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required.

*Comfortable in a fast-paced office environment performing multiple tasks cohesively, with keen attention to detail.
*Strong communication and interpersonal skills; ability to listen, be succinct and demonstrate positive customer service attitude.
*Effective at influencing a conversation to successful outcome; handling objections or conflict successfully with unwavering professionalism.
*Good skills using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset.
*Ability to apply knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, etc.).
*Ability to follow process, procedures and regulations in the workplace.
*Ability to effectively perform work independently, and work cooperatively with others to promote a positive team environment.
*Self-motivated and thrives in a competitive environment.
*Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, processes.
*Ability to consistently perform job responsibilities.
*Possess a personality type that is ethical, friendly, hard-working and proactive.

Physical Requirements

Job is in a busy standard office environment with moderate noise level, sits at a desk during scheduled shift, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse. Reads and comprehends information in electronic (computer) or paper form (written/printed).

*Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment
*Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts
*Consistently communicates on the phone with account holders, may dial manually when need or use dialer system; head-set is also provided
*Occasionally lift/carry/push/pull up to 10lbs.

Education and Experience:

*6-12 months of relevant experience demonstrating requirements for the job
*High School diploma or GED

Other Requirements

*Must submit to and pass background check. Must not have any Federal or State liens resulting from County, State or Federal tax issues.  Must not have any current defaulted student loans.
*Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors.
*Must submit to and pass drug screen.
*Performant is a government contractor. Certain client assignments for this position may require additional background and/or clearances.

Job Profile is subject to change at any time.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performant Financial Corporation is an Equal Opportunity Employer. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.