Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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QA Auditor
Job Code:2018-10-2-004
Location:Lathrop, CA
Status:Regular Full Time
The QA Auditor completes audits of Performant Recovery’s processes to ensure compliance with Performant’s Audit and Self-Assessment Procedures.

Essential duties:

• Phone Auditing Department and Verbal Dispute Resolution
• Credit Reporting
• Time Zone Compliance
• Written Complaint Compliance
• ECOA and Settlements and Compromises
• Payment Processing and Payment Arrangements
• Letter Generation processes
• Administrative Resolution procedures
• HIPAA procedures
• Perform other incidental and related duties as required and assigned
Required Skills and Knowledge:

• Must possess excellent written and verbal communication skills required to communicate with external parties.
• Demonstrate ability to be detail-oriented as it relates to reviewing/researching and determining appropriate conclusions.
• Must demonstrate sound judgment and decision making
• Ability to pass background checks for federal agencies
• Detailed knowledge of the collection process and the laws that regulate our industry
• Ability to manage multiple priorities and follow up on work in various stages of completion
• Knowledge of Microsoft Word, Excel. Crystal Reports and Access Database

Physical Requirements:

• Sit/stand/walk 8-10 hours/day
• Lift/carry/push/pull under and over 10 lbs occasionally
• Keying frequency, handling, reaching, fine manipulation
Education and Experience:

• Experience with Promise Land and LCS
• High School Diploma or equivalent
• College Education preferred, or equivalent minimum 2 years work experience