Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

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Call Center Representative
Job Code:2018-80-4-031
Location:San Angelo, TX
Status:Regular Full Time
  
Responsibilities:
The Call Center Representative will be part of a team answering incoming calls from customers of certain Performant clients, responsible for understanding customer needs and providing excellent customer service.

Essential duties:
• Answering inbound calls in a timely & courteous manner.
• Actively listen and understand customer requests, questions and/or complaints.
• Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact.
• Maintain professionalism with difficult customer interaction.
• Accurately input data into the applicable system as required to document call activity.
• Ability to quickly understand information and situations and provide appropriate response.
• Convey information effectively.
• Assist in identifying trends and specific issues based upon service requests and activity.
• Other as may be assigned.

Required Skills and Knowledge:
• Strong ability to actively listen and communicate solutions.
• Friendly, upbeat and positive attitude.
• Ability to multi-task and make quick decisions.
• Demonstrated ability to follow instruction.
• Comfortable with technology and adapts to new systems and tools quickly.
• Excellent written and verbal communication skills.
• Excellent phone manner and professionalism.
• Demonstrated ability to service customers with courtesy and professionalism at all times.

Physical Requirements:
• Sit/stand/walk 8-12hr/day.
• Lift/carry/push/pull under and over 10lbs occasionally.
• Keying frequency, handling, reaching, fine manipulation.

Education and Experience:
• 1 to 2+ years of experience in a call center or customer service position.
• High School Diploma or equivalent.

Performant Financial Corporation is an Equal Opportunity/Affirmative Action Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law."Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Performant is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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